Cloud Support Engineer
23 hours ago
Job Title: 3rd Line Support Engineer
Job Type: Full-time
Company: Real Technical Solutions
Location: Hybrid (Gatwick, West Sussex)
Job Description:
We are seeking an experienced Cloud Support Engineer to join our team at Real Technical Solutions. As a 3rd Line Support Engineer, you will be responsible for providing technical support and expertise to our clients, focusing on cloud infrastructure and service desk operations.
Key Responsibilities:
- Monitor and manage AWS resources to optimize performance, cost, and security.
- Implement and maintain security best practices to ensure data protection and compliance with industry standards.
- Identify and resolve technical issues through root cause analysis and preventative solutions.
- Develop and maintain automation scripts and workflows to streamline operational tasks.
- Collaborate with cross-functional teams to ensure smooth project delivery.
Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- Relevant AWS certifications or working towards (training can be provided).
- Minimum 1-2 years of experience as an AWS Engineer or similar role, with a strong background in Windows Server.
- Excellent customer service skills and ability to deliver exceptional service.
- Highly organized with strong time management skills.
- Methodical, accurate, and thorough with the ability to work under pressure.
- Flexible and team-oriented with a willingness to take on various roles and challenges.
What We Offer:
- Competitive salary of £35,000 - £40,000.
- Excellent benefits package including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development within the company.
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