Dynamics 365 Solution Architect

4 days ago

London, Greater London, United Kingdom KPMG UK Full time
About the Role

We are seeking an experienced Dynamics 365 Solution Architect to join our team at KPMG UK. As a key member of our Microsoft Business Solutions team, you will play a critical role in delivering high-quality Dynamics 365 solutions to our clients.

Key Responsibilities
  • Lead the delivery of Microsoft Dynamics 365 solutions, ensuring timely and successful project outcomes.
  • Be a champion for technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology.
  • Have an exceptional understanding of Dynamics 365 technical and functional capabilities, including Azure and cloud technologies,.Net development, and PowerBI.
  • Design and develop sector-specific templates to enhance out-of-the-box Dynamics 365 functionality, providing a unique selling point and resalable asset for KPMG.
  • Ensure pre-sales engagements are delivered with the same rigor and attention to detail as client engagements.
  • Define training needs within the team and coach other team members.
  • Deliver consultancy according to the KPMG Project Methodology, ensuring successful software application implementation.
  • Meet and exceed customer expectations of business knowledge, skills, and behavior.
  • Identify business/project risk and mitigate or communicate as necessary.
  • Ensure progress updates are communicated to relevant parties both formally and informally.
  • Identify practice development activities and help define how they will be delivered.
  • Carry out additional duties as may occur from time to time, as instructed and agreed by Directors.
  • In all activities, ensure timely completion of internal processes and mandatory training.
  • Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements
  • Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification.
  • Deep understanding of Azure and cloud technologies,.Net development, and PowerBI.
  • Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support.
  • Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement, including core solution of Accounts, Contact, and Activity management, and at least one of the following: Sales Management, Marketing automation, Project Services Automation, Customer Service Management, Field Services.
  • Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack, including Azure SQL/SQL Server, PowerApps, LogicApps, Flow, and Common Data Service.
  • Knowledge of best practices for working with offshore teams.
  • Experience of Agile Methodology.
  • Certification in TOGAF or Zachman Framework would be beneficial.
  • Knowledge of other Marketing products is desirable – Click Dimension or Adobe Marketing Cloud.
  • Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365) are desirable.
  • Graduate from a top University.
  • A relevant degree within a computational or business discipline.
  • Minimum 4 years hands-on proven functional experience in CRM configuration, standard customization, standard workflows, dashboards, forms, views, and standard reports development is a must.
Experience and Background
  • Expertise in providing both out-of-the-box and development solutions in a Microsoft Dynamics 365 environment; extensive experience as a CRM consultant.
  • Ability to lead engagements and present to C-Suite stakeholders.
  • Experience with Dynamics 365 in a Lead Design Consulting role.
  • Experience of large-scale CRM implementations.
  • Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery.
  • Pre-sales experience.
  • Excellent presentation and demonstration skills.
  • Business process mapping, modeling, and documentation knowledge.
  • Experience of mentoring junior and offshore staff.

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