Front Office Director

4 weeks ago

City of London, United Kingdom Montcalm Brewery Full time
About the Role

The Montcalm Collection is seeking a skilled Front Office Manager to join our team. This is an exciting opportunity to shape the future of our luxury hotels and deliver exceptional customer service.

Key Responsibilities

  • Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude, promoting the wellness concept of the Inhabit Brand.

  • Manage the front office team members to ensure all company procedures and standards are being adhered to.

  • Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and develop team members where necessary.

  • Plan and prepare employee rotas and monitor staffing levels to meet business demands.

Requirements

  • Good working knowledge of Opera.

  • Previous experience in a similar role and ideally in boutique hotels.

  • Excellent leadership skills and proven track record of training and developing employees.

  • Positive attitude and excellent communication skills.

  • Attention to detail, great communication and organisational skills.

  • Ability to anticipate and resolve challenges / complaints.

  • Commitment to delivering a high level of customer service.

What We Offer

  • Collaborative and empowering team dynamics.

  • Pathways for promotions and growth within the brand.

  • Recognition and Rewards Program.

  • Access to an array of discounts via our Benefits Platform.

  • Comprehensive training through Certified Classroom and E-Learnings.

  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

  • Concession on gym memberships.

  • Nutritious meals provided during shifts.

  • Complimentary dry-cleaning service for uniforms.

  • Inclusive pension schemes.

We are an Equal Opportunity Employer and value diversity and inclusion. If you are a motivated and customer-focused individual, please apply.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

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