Front Office Director
4 weeks ago
The Montcalm Collection is seeking a skilled Front Office Manager to join our team. This is an exciting opportunity to shape the future of our luxury hotels and deliver exceptional customer service.
Key ResponsibilitiesEnsure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude, promoting the wellness concept of the Inhabit Brand.
Manage the front office team members to ensure all company procedures and standards are being adhered to.
Ensure Front Office team members have current knowledge of hotel products, services, and policies. Train the team continuously on policies and procedures and develop team members where necessary.
Plan and prepare employee rotas and monitor staffing levels to meet business demands.
Good working knowledge of Opera.
Previous experience in a similar role and ideally in boutique hotels.
Excellent leadership skills and proven track record of training and developing employees.
Positive attitude and excellent communication skills.
Attention to detail, great communication and organisational skills.
Ability to anticipate and resolve challenges / complaints.
Commitment to delivering a high level of customer service.
Collaborative and empowering team dynamics.
Pathways for promotions and growth within the brand.
Recognition and Rewards Program.
Access to an array of discounts via our Benefits Platform.
Comprehensive training through Certified Classroom and E-Learnings.
28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
Concession on gym memberships.
Nutritious meals provided during shifts.
Complimentary dry-cleaning service for uniforms.
Inclusive pension schemes.
We are an Equal Opportunity Employer and value diversity and inclusion. If you are a motivated and customer-focused individual, please apply.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.
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