Enterprise Solutions Coordinator

4 days ago


East Midlands, United Kingdom infopark Full time

Company Overview

Infopark is a leading organization that leverages cutting-edge technology to drive business growth. Our team of experts works collaboratively to deliver innovative solutions, ensuring seamless integration and maximum efficiency.

Job Description

The role of the Enterprise Solutions Coordinator at Infopark revolves around facilitating effective communication and collaboration among teams. This involves streamlining processes, fostering teamwork, and ensuring successful project outcomes through expert coordination and communication.

Key Responsibilities

  1. Train and prepare call centre representatives to respond to customer inquiries and complaints, as well as troubleshoot issues with services or products.
  2. Evaluate agent performance, provide learning opportunities, and take corrective action when necessary.
  3. Prepare reports and analyze data to support management in determining call centre goals.
  4. Collaborate with supervisors and the management team to optimize customer satisfaction.

Competencies

  1. Call Resolution Time Improvement
  2. Quality Assurance (QA) Score
  3. First Call Resolution Rate Improvement
  4. Customer Satisfaction Score Improvement

Estimated Salary Range

$65,000 - $90,000 per annum

Benefits

  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy.
  • Ongoing professional development opportunities.


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