Cloud Solutions Coordinator

3 weeks ago


East Midlands, United Kingdom infopark Full time

Infopark is seeking a Cloud Solutions Coordinator to facilitate communication and collaboration among various teams within the organization.

The ideal candidate will have experience in ensuring smooth project execution, fostering teamwork, and streamlining processes. They must be able to analyze operational issues and suggest improvements to maximize customer satisfaction.

Responsibilities:

  1. Train call centre representatives to respond effectively to customer inquiries and troubleshoot problems.
  2. Ensure agents understand and comply with all performance standards and policies.
  3. Analyze data to determine call centre goals and prepare reports for management.

Competencies:

  1. Call Resolution Time Improvement
  2. Average Handle Time Reduction
  3. Quality Assurance (QA) Score

Estimated salary: $55,000 - $65,000 per year based on industry standards and location.



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