Customer Assistance Manager

3 days ago


Milton Keynes, Milton Keynes, United Kingdom Mercedes-Benz Full time
About the Role

We are seeking a highly skilled and experienced Customer Assistance Manager to join our Executive Office team at Mercedes-Benz. As a key member of our customer support team, you will be responsible for investigating and resolving complex customer complaints in a timely and professional manner.

Key Responsibilities
  • Investigate and resolve customer complaints in a fair and efficient manner
  • Communicate effectively with customers, stakeholders, and senior management to ensure seamless resolution of issues
  • Apply commercial knowledge and decision-making skills to resolve customer issues sensitively and efficiently
  • Thrive in a fast-paced environment and demonstrate confidence and creativity as an excellent communicator
  • Identify trends and opportunities to improve customer experience and reduce complaints
  • Produce comprehensive and professional summaries and updates on cases and their progress to senior management
Requirements
  • Strong customer-centric approach and excellent communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Commercial knowledge and decision-making skills
  • Flexibility to work on a rota basis, including weekends
  • Ability to maintain ethical standards and adhere to company policies and guidelines
What We Offer
  • Competitive salary and discretionary bonus structure
  • Access to colleague car schemes
  • Pension scheme
  • Flexible benefit pot
  • Hybrid working approach
  • Access to colleague wellbeing resources


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