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Finance Operations Specialist

2 months ago


Solihull, Solihull, United Kingdom Infor Full time

We are seeking a highly motivated and detail-oriented individual to join our EMEA Billing Department at Infor in our Solihull office.

The Billing team is responsible for issuing invoices to our customers across 25 countries, handling multiple languages and currencies.

You will work closely with our Shared Service Centre in India, auditing invoices and comparing them to original contracts. Your role will ensure the accuracy of documents, maintain core customer data, and apply VAT determinations correctly.

In addition, you will collaborate with our internal business units, including Sales, Order Entry, Revenue Accounting, and Collections teams.

Key Responsibilities:

  • Process invoices accurately and timely.
  • Audit and format final invoices for electronic dispatch to customers.
  • Address and resolve billing inquiries and disputes from internal customers.
  • Maintain strong relationships with key clients, focusing on customer satisfaction.
  • Contribute to a positive and collaborative team environment.
  • Assist with billing KPI reports, identifying trends and areas for improvement.
  • Participate in projects related to billing process improvements and system upgrades.
  • Other duties as assigned.

Requirements:

  • Willingness to learn and take on new challenges.
  • Possess a flexible and enthusiastic attitude.
  • Good knowledge of Excel.
  • Strong attention to detail and organizational skills.
  • Ensure high customer satisfaction for internal and external customers.
  • Communicate effectively with all levels of management and staff.
  • Ability to produce accurate work under tight deadlines.
  • Proactive and Independent.
  • Able to work well in multi-cultural teams.
  • Basic knowledge of accounting principles.
  • Flexibility around month, quarter, and financial year end.
  • Ability to speak a foreign language is not essential, but highly desirable.

About Infor:

Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud, focusing on user experience, data science, and integration with existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Our Values:

We strive for an environment founded on Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is essential to reflect our markets, customers, partners, and communities we serve.

We have a relentless commitment to a culture based on PBM, preparing individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for clients and employees.

Infor is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. We do not discriminate against candidates or employees based on protected status under the law.