Operations Performance

4 weeks ago


Solihull, Solihull, United Kingdom BNP Paribas Personal Finance Full time

Job Title: Operations Performance & Reporting Manager

Location: Solihull, Hybrid

Hours: Full time, Permanent

About Us:

BNP Paribas Personal Finance is a global bank that provides consumer finance solutions. We work with well-known retailers and brands to help customers finance their purchases responsibly.

The Role:

As the Operations Performance & Reporting Manager, you will drive data-driven decisions and performance improvements in our Call Centre Operations. You will manage and enhance data reporting processes, deliver strategic insights to optimise operational efficiency, and support key business decisions.

Key Responsibilities:

  • Reporting & Insights: Manage operational performance reports, ensuring accuracy and timely delivery. Provide actionable insights for senior management.
  • Dashboard & Process Improvement: Develop real-time performance dashboards and enhance reporting processes through automation and new tools.
  • Performance & Forecasting: Analyse KPIs, identify trends, and support target-setting and budget forecasting.
  • Team Leadership: Lead and mentor a team of four, ensuring collaboration with operations, finance, and senior leadership.
  • Data Quality & Compliance: Ensure data integrity and compliance with internal policies, supporting key business projects and committee activities.

Requirements:

  • Proven experience within a Data Insight / Led role.
  • Ability to manage a team.
  • Experience with Data Management within Contact centre / Telephony environments.
  • Technical experience of working with Power BI or Tableau.
  • Great attention to detail & Data Analysis skills with the ability to integrate data.

What We Offer:

BNP Paribas Personal Finance offers a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle.

Equal Opportunities Disclaimer:

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.



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