Onboarding Team Lead

16 hours ago


Milton Keynes, Milton Keynes, United Kingdom Rightmove Full time
Job Overview

We are seeking an experienced Onboarding Team Lead to join our team at Rightmove. This is a hybrid role that involves working from home and collaborating with the sales team and account managers to drive retention and growth for all Lead to Keys partners.

About the Role
  • Collaborate with the sales team and account managers to develop strategies for driving retention and growth for all Lead to Keys partners.
  • Present training sessions to large groups online via Teams/Zoom etc.
  • Develop and implement onboarding plans for new and existing customers, ensuring a smooth transition and high satisfaction rates.
  • Analyse data to identify areas of improvement in the product and provide feedback to the product team.
Requirements
  • At least 2 years of experience in customer onboarding or a related field.
  • Proven track record of success in driving retention and growth for customers.
  • Excellent communication and presentation skills.
  • Able to work independently and collaboratively as part of a team.


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