Clinical Team Lead
3 weeks ago
Transforming Lives through Excellence
At Optical Express, we're committed to delivering world-class eye care to millions of patients every year. As Europe's leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures than any other provider. We're seeking an ambitious Clinical Team Lead to join our prestigious Milton Keynes clinic and help us achieve our vision of transforming lives through excellence.
About the Role
- Lead a team of outstanding Patient Advisors to deliver exceptional patient outcomes
- Ensure all colleagues have the right support to excel and develop their skills
- Effectively manage the clinic workload and diaries
- Deputise for Clinic Manager
What We're Looking For
- Experience of leading a diverse team in a retail or clinical setting
- Hands-on and customer-centric approach
- Delivery against recognised industry standards
- Leadership skills with incidents, safeguarding, referrals, and complaints
- Monitoring SLAs and escalation as required
- Managing team performance to deliver high-quality clinical and customer service
- Confidence and integrity to operate with discretion
- Excellent communication and presentation skills
What's in it for You?
- Competitive salary with excellent bonus potential
- Free Laser Eye and Intraocular Lens Surgery
- Discounts on prescription eyewear and sunglasses
- Generous Optical Express family & friends discount
- Modern working environment
- On-going training and development opportunities
- Workplace Pension Scheme
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