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Customer Service Representative

2 months ago


Swadlincote, United Kingdom FT Recruitment Full time

FT Recruitment is seeking a skilled Customer Service Representative to support our client's growing team. The ideal candidate will possess excellent communication skills, both verbal and written, and be able to analyze customer needs to provide tailored solutions. Key responsibilities include communicating with customers via phone, email, and chat, processing orders, and utilizing Salesforce CRM to document customer interactions. Collaboration with internal teams is essential to ensure timely resolution of customer issues. The successful candidate will have previous experience in a customer service role and be able to identify opportunities to promote additional services or products to customers. If you have a passion for delivering exceptional customer service and are looking for a challenging role, please apply within.