Front Desk Associate

6 days ago

Coventry, Coventry, United Kingdom CBS Arena Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at CBS Arena. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Provide warm and welcoming service to all guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including handling reservations, check-ins, and check-outs, as well as processing payments and handling customer complaints.
  • Work closely with the Front Office team to ensure that all guests receive a high level of service and that the hotel's standards are consistently met.
  • Develop and maintain a thorough knowledge of the hotel's facilities, services, and amenities, as well as local attractions and events.
  • Collaborate with other departments to ensure that guests receive a seamless and enjoyable experience.

Requirements:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Free parking and discounted food and drink from our onsite outlets.
  • A fun and fast-paced work environment with a team of like-minded professionals.

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