IT Service Management Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Jet2 Full time

Company Overview

Jet2.com and Jet2holidays are two leading travel companies that have come together to create an exciting opportunity for an Apprentice Service Analyst. Our company is committed to delivering amazing customer experiences, and we're looking for someone who shares our passion for excellent service management.

Job Description

The role of the Apprentice Service Analyst will involve working with the IT Service Manager and IT Service Analysts to ensure that IT Service Management processes are in place and effective. This will include monitoring and reporting on service levels to relevant stakeholders, as well as communicating effectively with internal and external stakeholders throughout the lifecycle of the service transition.

Responsibilities
  1. Analyse improvements to IT Service Management processes and IT services as part of Continual Service Improvement.
  2. Create, review and distribute IT Communications to the business arising from System Maintenance, Security information and IT alerting.
  3. Effectively transition Services from Project to Support within agreed service levels working with various IT teams and business stakeholders.
  4. Communicate effectively with internal and external stakeholders throughout the lifecycle of the service transition.
  5. Review supplier performance against agreed SLAs, escalating issues approaching and/or beyond a breach.
Requirements
  • Great organisation skills with the ability to manage multiple tasks and prioritise these accordingly.
  • Able to build relationships with key stakeholders inside and outside Jet2.com and Jet2holidays.
  • Passionate about starting a career in IT Service Management.
  • Basic knowledge of some IT programmes (Microsoft Excel and Office) and confidence learning how to use new software.
  • GCSE Maths & English (or equivalent) at grade A-C (9-4).
  • Must have been resident in the UK for 3 years.
Benefits
  • Hybrid working (we're in the office 2 days per week)
  • Colleague discounts on Jet2holidays and Jet2.com flights
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Estimated Salary: £25,000 - £30,000 per annumThe salary range is based on industry standards for similar roles in the North of England.

  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    **Service Delivery Support Specialist**We are seeking a highly skilled Service Delivery Support Specialist to join our team at Service Care Solutions. This role is responsible for providing administrative support to our clients and contributing to the delivery of our services.The ideal candidate will have a strong background in administration, with...


  • Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job Overview:  Fruition IT Resources Limited is seeking a Bespoke Software Support Manager to join their team. In this role, you will lead a team of technical support specialists and drive the implementation and evolution of customer tools. You will also oversee service desk operations, ensuring timely response and resolution of customer support...


  • Leeds, Leeds, United Kingdom Fruition IT Full time

    About the RoleWe are looking for a skilled Azure Services Delivery Specialist to join our team. As a Senior IT Infrastructure Engineer, you will provide seamless support for platforms like Citrix, Windows 365, and Azure VDI, while collaborating with cross-functional teams to deliver projects that align with our strategic goals.


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Enterprise Services SpecialistWe are seeking an experienced Enterprise Services Specialist to join our team at Vertex IT Solutions Ltd. The successful candidate will work closely with clients to identify their IT challenges and develop tailored strategies to drive business growth and security.The estimated salary for this role is $100,000 -...


  • Leeds, Leeds, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full time

    We are seeking a highly skilled Service Delivery Specialist to join our team at GRAHAM Asset Management Limited. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients across various sites and contracts.Energised by continued growth, we boast an annual turnover in excess of £1 billion per annum. We...


  • Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    About the RoleOwn and champion the customer experience/support domainLead and manage a team of technical support specialists, providing guidance and support to ensure high-quality service delivery.


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    About the Role:We are looking for an experienced Enterprise Network Specialist to join our team at Vertex IT Solutions Ltd. The successful candidate will have excellent communication skills and experience in project management.Key Responsibilities:Provide 3rd line support to clients.Manage small projects and ensure timely completion.Maintain our Client's...


  • Leeds, Leeds, United Kingdom Applause IT Ltd Full time

    Job Description:We are seeking an experienced Bid Manager to join our team at Applause IT Ltd. As a Bid Manager, you will be responsible for developing and submitting winning bids and frameworks for IT consultancy opportunities.The successful candidate will have excellent communication and project management skills, with the ability to work effectively with...

  • Bid Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom Applause IT Limited Full time

    **Job Summary**We are looking for a skilled Bid Manager to join our IT consulting team. As a bid manager, you will be responsible for developing and managing bids for IT transformation projects. You will work closely with our team to understand client needs, develop effective solutions, and present winning proposals.**Key Responsibilities*** Develop and...


  • Leeds, Leeds, United Kingdom Stride Resource Management Ltd Full time

    About the RoleStride Resource Management Ltd is seeking a highly skilled Financial Services Specialist to join our team.This is an excellent opportunity for a talented individual to take on a challenging role and contribute to the growth and success of our organization.Key Responsibilities:Provide professional advice and service to clients, covering all...


  • Leeds, Leeds, United Kingdom Planate Management Group Full time

    About the RoleThe Planate Management Group is seeking a highly skilled Civil Engineer to join our team as a Infrastructure Management Specialist. This position will be responsible for designing and managing architect and engineering (A&E) and construction activities of USAID projects in Ukraine.Salary: $120,000 per annum, depending on experience and...

  • Service Desk Manager

    2 weeks ago


    Leeds, Leeds, United Kingdom Fruition IT Full time £40,000

    Role Summary:We are looking for an accomplished Customer Support Manager to lead our technical support team and spearhead customer experience initiatives. As a seasoned professional, you will leverage your expertise to drive process improvements and develop innovative solutions that enhance efficiency and customer satisfaction.Responsibilities:Oversight of...


  • Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    About the RoleFruition IT Resources Limited seeks an experienced Technical Service Delivery Manager to lead our technical support team in delivering exceptional customer experiences.This role requires a proven track record of leading technical support teams and driving continuous improvement, innovation, and customer satisfaction.Main...


  • Leeds, Leeds, United Kingdom Anthem Management Full time

    About the RoleThis exciting opportunity is a key support role for our Property Managers and external leaseholders within the Block Management department. As a Financial Collections Specialist, you will play a crucial part in ensuring the smooth operation of our portfolio, comprising approximately 15,000 units.


  • Leeds, Leeds, United Kingdom Applause IT Limited Full time

    Job DescriptionAs a Bid Manager at Applause IT, you will be responsible for preparing winning bids and framework submissions for IT consultancy opportunities. You will work closely with delivery teams to ensure governance and compliance throughout the process.Requirements:Proven track record of winning bids in sectors such as UK Healthcare, Government,...


  • Leeds, Leeds, United Kingdom GRAHAM ASSET MANAGEMENT LIMITED Full time

    About the RoleWe are looking for a skilled Facilities Management Specialist to join our team at GRAHAM ASSET MANAGEMENT LIMITED. The successful candidate will be responsible for managing our facilities management operations at Thorpe Park, Leeds.This is an exciting opportunity for a motivated and organized individual who is passionate about delivering...


  • Leeds, Leeds, United Kingdom Fruition IT Full time £30,000 - £35,000

    Fruition IT is seeking a talented Technical Services Manager to lead our technical services team. In this role, you will be responsible for managing IT projects, documenting and optimizing systems and processes, and overseeing backup systems and security measures.The ideal candidate will have proven experience in an IT leadership role, with a strong...


  • Leeds, Leeds, United Kingdom Anthem Management Full time

    About the RoleThis is a unique opportunity to work as a Residential Services Manager at Anthem Management. The successful candidate will oversee the financial health of developments, negotiate contract terms, and advise colleagues on service charge recovery and lease enforcement. Strong IT literacy skills and a proactive attitude are essential.A competitive...


  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    We are seeking a highly experienced Delivery Management Specialist to lead and manage land and commercial negotiations for live projects within our public sector client's team in West Yorkshire.The key purpose of this role is to provide intelligent lead advice on operational and commercial delivery strategies, develop business cases, and build partnerships...


  • Leeds, Leeds, United Kingdom Nationwide Specialist Services Full time

    About the JobWe are looking for an Administrative Services Coordinator to join our team at Nationwide Specialist Services. This is a great opportunity for someone who is passionate about delivering excellent customer service and has a keen eye for detail.Key Responsibilities:To ensure all cleaning customers/contracts have a valid purchase order in placeTo...