Automotive Service Expert
2 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd in Newry.
About the Role:
The successful candidate will be responsible for building strong relationships with customers, delivering exceptional service, and ensuring seamless communication between departments.
Key Responsibilities:
Customer Interaction:
Become the primary point of contact for customers, providing clear explanations and guidance throughout the service process.
Foster trust and rapport with customers, addressing their needs and concerns promptly.
Scheduling and Organisation:
Work closely with the Service Manager to prioritise tasks, manage workload, and meet targets.
Effectively coordinate vehicle scheduling, parts ordering, and technician allocation.
Administrative Duties:
Process customer payments, manage loan cars, and ensure accurate record-keeping.
Talent Development:
Cultivate opportunities for sales growth, working collaboratively with other teams to deliver excellent customer experiences.
Health, Safety, and Environment:
Maintain a clean, safe, and environmentally friendly workspace, adhering to company policies and procedures.
Requirements:
To succeed in this role, you'll need:
Essential Skills and Experience:
Excellent communication and interpersonal skills.
Ability to build strong relationships with customers and colleagues.
Strong organisational and time-management skills.
Prior Experience:
A minimum of 1 year's experience in a similar customer-facing role.
Working knowledge of CDK computerised systems.
Benefits:
In return for your hard work and dedication, you can expect a competitive basic salary of up to £28,000 per annum, plus an annual bonus of up to £5,400, and a comprehensive benefits package including:
State-of-the-art working environment.
Monthly bonus.
30 days annual leave (including bank holidays) rising with service.
Manufacturer training.
Career progression.
Employee wellbeing services.
Discounted car purchase scheme.
Discounted Service/Parts/Bodyshop.
Free parking.
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