Automotive Service Expert

2 weeks ago


Antrim, United Kingdom Pybus Recruitment Ltd Full time

Job Summary:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd in Newry.

About the Role:

The successful candidate will be responsible for building strong relationships with customers, delivering exceptional service, and ensuring seamless communication between departments.

Key Responsibilities:

  • Customer Interaction:

  • Become the primary point of contact for customers, providing clear explanations and guidance throughout the service process.

  • Foster trust and rapport with customers, addressing their needs and concerns promptly.

  • Scheduling and Organisation:

  • Work closely with the Service Manager to prioritise tasks, manage workload, and meet targets.

  • Effectively coordinate vehicle scheduling, parts ordering, and technician allocation.

  • Administrative Duties:

  • Process customer payments, manage loan cars, and ensure accurate record-keeping.

  • Talent Development:

  • Cultivate opportunities for sales growth, working collaboratively with other teams to deliver excellent customer experiences.

  • Health, Safety, and Environment:

  • Maintain a clean, safe, and environmentally friendly workspace, adhering to company policies and procedures.

Requirements:

To succeed in this role, you'll need:

  • Essential Skills and Experience:

  • Excellent communication and interpersonal skills.

  • Ability to build strong relationships with customers and colleagues.

  • Strong organisational and time-management skills.

  • Prior Experience:

  • A minimum of 1 year's experience in a similar customer-facing role.

  • Working knowledge of CDK computerised systems.

  • Benefits:

  • In return for your hard work and dedication, you can expect a competitive basic salary of up to £28,000 per annum, plus an annual bonus of up to £5,400, and a comprehensive benefits package including:

  • State-of-the-art working environment.

  • Monthly bonus.

  • 30 days annual leave (including bank holidays) rising with service.

  • Manufacturer training.

  • Career progression.

  • Employee wellbeing services.

  • Discounted car purchase scheme.

  • Discounted Service/Parts/Bodyshop.

  • Free parking.



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