Service Advisor
3 weeks ago
Job Title: Service Advisor
Location:
Salary: Up to £28,000 (depending on experience) + annual bonus of up to £5,400
Full Time and Permanent – Monday – Friday 8.30am -5.30pm and alternate Saturdays (9 am – 1pm)
Job Purpose:
The Service Advisor will be the focal point for customer contact, responsible for organising customer service/repair requirements and striving for 100% customer satisfaction the first time and every time.
Duties / Responsibilities:
Builds rapport and qualifies the customer's requirements by talking and listening to customers to understand their service/repair requirements.
Provides accurate estimates for servicing and repairs and schedules work to meet customer requirements.
Agrees vehicle delivery/collection or loan car arrangements and ensures that the customer is happy with the vehicle.
Coordinates workshop activity to deliver agreed work by liaising with After Sales and distributing job cards to the workshop / bodyshop.
Updates the customer on progress and checks customer satisfaction on completion.
Contacts customer to update them on workshop/body shop progress and manages customer expectations in relation to costs and timings.
Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
Requirements:
Excellent communication skills both verbal and written.
Ability to build rapport with customers.
Excellent organisational skills.
Ability to work as part of a team.
Computer literacy.
Working knowledge of Microsoft Packages in particular Excel.
Valid driver's license.
Ability to process information accurately and efficiently.
Flexibility.
Previous customer service experience.
Previous service advisor experience in the automotive industry.
Working knowledge of CDK computerised system.
Awareness of the franchise brand.
Awareness of franchise warranty claims procedures and coding.
Benefits:
State-of-the-art working environment.
Monthly bonus.
30 days annual leave (including bank holidays) rising with service.
Manufacturer training.
Career progression.
Employee wellbeing services.
Discounted car purchase scheme.
Discounted Service/Parts/Bodyshop.
Free parking.
Requirements:
Driving Licence
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