Windows and Office IT Expert
4 days ago
Grosvenor Group is seeking a talented Windows and Office IT Expert to join its team. This is an exciting opportunity to work as part of our Group Technology team, based in the Eaton Estate office.
About the JobIn this role, you will provide technical support services to end-users across the organization, working in a team of 6 to ensure service desk requests are triaged appropriately and resolved within an agreed SLA.
The ideal candidate will have excellent communication skills, technical knowledge of Microsoft Windows / Office / Azure environments, and experience of supporting and administering IT systems. This role requires a customer-centric approach, with a high rate of first-time fixes.
Responsibilities and Requirements- Support the achievement and maintenance of requisite levels of user satisfaction.
- Provide administration support for key business systems including Microsoft Teams, SharePoint, MRI Qube, Yardi Voyager, FIS Integrity, Cognos.
- Experience of troubleshooting skills, PC/laptop imaging technology (SCCM / Autopilot), mobile telephony, and desktop security (anti-virus, anti-malware).
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