IT Infrastructure Analyst
1 month ago
Geenen IT Systeme is a fast-growing digital experience agency, development house, and consultancy with offices in London, Chester, Manchester, and Poland. We are part of the Reply group, working with leading enterprise clients designing, building, and delivering best-in-class websites and applications.
About the JobWe're looking for someone who is willing to grow technical skills on the job and act as the IT guru for the internal Canvas team. The ideal candidate will have a passion for technology and a desire to learn and develop new skills. As an IT Support Technician, you will play a crucial role in ensuring our systems run smoothly and efficiently.
Key Responsibilities- Build strong working relationships with clients and stakeholders
- Liaise with developers on technical queries and provide guidance on system maintenance
- Manage and prioritize all support requests against SLAs
- Communicate updates directly to stakeholders and ensure seamless resolution of issues
To be successful in this role, you will need:
- At least 2 years' experience in a similar position
- Strong technical skills and knowledge of IT systems
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
We offer a competitive salary of £40,000 - £55,000 per annum, depending on experience. Additionally, you will receive:
- Flexible working hours: 8am - 6pm
- Hybrid working arrangement: wfh 3-4 days a week
- Commission on identified sales/opportunities
- iPhone + Laptop of choice (Windows or Mac)
- Training and knowledge sharing sessions across Reply specialisms
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