Hotel Operations Director
4 weeks ago
About the Role
We are seeking an experienced Operations Manager to join our team at Crowne Plaza Gerrards Cross. As an Operations Manager, you will be responsible for providing day-to-day leadership and direction to maximize financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel.
Key Responsibilities
- Drive the development of people, create and maintain a memorable guest experience, execute on company standards and build awareness of the hotel and brand in the local community.
- Keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable.
- Whilst hands on when the demand requires, you will also have a commercial focus and know all parts of your business - driving and monitoring guest experience and commercial success.
About You
- Excellent leadership skills with experience of developing and leading a team.
- Ability to create a collaborative, positive and motivated workforce driven to achieve company goals.
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience.
- Strong communication skills through a variety of means.
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one's own time and the time of the team.
- Financial and commercial awareness.
About Us
Cairn Group is a family-owned business with family values at our core, with a growing team and sites UK wide. We are ambitious and focused on continual growth, with a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio.
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