Senior Leisure Operations Manager
1 week ago
About the Opportunity
We are seeking an experienced and motivated Senior Leisure Operations Manager to join our team at Crowne Plaza Gerrards Cross. As a key member of our management team, you will be responsible for leading the leisure operations within the hotel, ensuring exceptional service standards, and driving membership enrollments.
The Role:
- Lead a high-performing team to deliver exceptional customer experiences and drive sales growth in the leisure club
- Develop and implement strategies to increase membership enrollments and retention rates
- Maintain high standards of health, safety, and security within the leisure club
- Manage budgets and control costs to achieve departmental targets
- Recruit, train, and develop staff to ensure excellent customer service and meet business objectives
- Monitor and evaluate performance metrics to inform decision-making and drive improvement
About You:
To succeed in this role, you will need:
- Previous experience in a senior leadership position, preferably in a hospitality or leisure environment
- Exceptional leadership and communication skills, with the ability to motivate and inspire a team
- Strong business acumen and ability to manage budgets and financial performance
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Ability to work effectively in a fast-paced environment and adapt to changing priorities
What We Offer:
In return for your hard work and dedication, we offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus benefits including:
- Pension scheme
- Discounted hotel stays and food & beverage
- Access to training and development programs
- Opportunities for career progression
About Us:
Cairn Group is a family-owned business with a growing portfolio of hotels, bars, and restaurants across the UK. We are committed to providing exceptional service and delivering memorable experiences for our guests. If you share our values and are passionate about delivering outstanding results, we would love to hear from you
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