Operations Manager
7 days ago
About the role...
You will be responsible for providing day-to-day leadership and direction to maximize financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction in the hotel. You will drive the development of people, create and maintain a memorable guest experience, execute on company standards, and build awareness of the hotel and brand in the local community. You will keep our hotel running smoothly, make sure everything is working well, and all our guests are safe and comfortable.
About you...
You will have excellent leadership skills with experience of developing and leading a team, able to create a collaborative, positive, and motivated workforce driven to achieve company goals. You will have excellent interpersonal and customer relation skills to ensure a seamless and memorable experience. You will have strong communication skills through a variety of means, be flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. You will have high attention to detail and accuracy, great at managing one's own time and the time of the team, and financial and commercial awareness.
About us...
At Crowne Plaza Gerrards Cross, we're ambitious. With a varied and extensive UK portfolio of hotels, bars, and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK-wide.
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