Accor Hotels Service Professional

3 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time

Role Overview:

We are seeking a highly skilled Food and Beverage Service Team Member to join our team at Accor Hotels. As a pioneer in the art of responsible hospitality, we gather more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Hospitality is a work of heart, and we invite you to become a Heartist.

Job Responsibilities:
  • Order Taking and Sales Opportunities: Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
  • Order Management: Take orders and send them to kitchen staff through the POS system. Deliver orders promptly to the kitchen production area.
  • Guest Experience: Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance. Ensure items are announced.
  • Cleanliness and Hygiene: Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service.
  • Additional Tasks: When working in Room Service, promptly answer telephone and maximize sales opportunities through knowledge of product and suggestive selling. Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

Performance Expectations: Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

Training and Development: Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Confidentiality: Do not divulge Hotel or guest information either during or after employment with the hotel/Accor.



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