Customer Service Expert for Renowned Brands
6 days ago
About THG:
We are a fast-moving, global technology group that specializes in taking brands direct to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
As a Customer Service Advisor, you will be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more.
You will engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more.
Your commitment to delivering outstanding customer service will make a difference in every interaction.
Key Responsibilities:
- Serve as the first point of contact across multiple customer service platforms.
- Provide expert product advice and solutions while maintaining excellent service quality.
- Support customers with queries ranging from skincare, makeup advice, and fashion to nutrition, fitness, or food and beverage.
- Consistently meet achievable department targets, ensuring high-quality interactions every time.
What We're Looking For:
- Strong written and verbal communication skills.
- Fluent in German - Written and verbally.
- A positive attitude with a desire to learn and develop new skills.
- A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Benefits:
- Staff discounts on THG brands and Hale Country Club.
- Employee Saving Scheme.
- Onsite medical treatment including in-house Doctor, physio, and mental health first aid and wellness support.
- Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
- Private Pension Scheme.
- 25 days annual leave.
- Birthday leave.
- 2 days of volunteer leave.
- Free parking.
- Tech Scheme.
- Localised engagement activities.
The estimated salary for this role is £22,000 - £28,000 per annum, depending on location and experience.
We are proud to offer a Disability Confident Committed employer status and welcome applications from all sections of the community.
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