Customer Service Representative

4 weeks ago


Northwich, Cheshire, United Kingdom THG Full time

About THG

We're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Location – Our office is based in Gadbrook Park, Northwich.

Contract – This is a 3 - 6 month Fixed Term role.

Shift Pattern – You'll work 8am-4pm / 12pm-8pm including a 1 in every 3 weekends.

As a key member of our team, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. You'll provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more.

Key Responsibilities:

  • Serve as the first point of contact across multiple customer service platforms.
  • Provide expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.

What We're Looking For:

  • Strong written and verbal communication skills.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.

Benefits:

  • Staff discounts on THG brands and Hale Country Club.
  • Employee Saving Scheme.
  • Onsite medical treatment including in house Doctor, physio and mental health first aid and wellness support.
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
  • Private Pension Scheme.
  • 25 days annual leave.
  • Buy back your time scheme.
  • Birthday leave.
  • 2 days of volunteer leave.
  • Free parking.
  • Tech Scheme.
  • Localised engagement activities. Eg, Netball/Football tournaments.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.



  • Northwich, Cheshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your Key ResponsibilitiesProvide excellent customer service, welcoming customers to our stores and helping them find what they need.Work across...


  • Northwich, Cheshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe're a fast-paced, global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location – Our office is based in Gadbrook Park, Northwich.Contract – This is a 3 - 6 month Fixed Term role.Shift...


  • Northwich, Cheshire, United Kingdom THG Full time

    About Our CompanyAt THG, we're a fast-paced technology group dedicated to taking brands directly to consumers. Our comprehensive digital commerce ecosystem, THG Ingenuity, powers our portfolio of leading brands and sites.Job OverviewWe're seeking an experienced Customer Service Representative with fluent German language skills to join our team. As the first...


  • Northwich, Cheshire, United Kingdom THG Full time

    About the RoleWe're seeking a skilled Customer Service Representative to join our team at THG. As the first point of contact for our customers, you'll engage with them in a professional and friendly manner, offering expert advice tailored to their needs.Your role will involve providing product advice and solutions while maintaining excellent service quality....


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe are a global technology group that takes brands directly to consumers. Our ecosystem, THG Ingenuity, powers a portfolio of leading brands, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty. We handle everything in-house, from technology and content creation to e-commerce, marketing, manufacturing, and logistics.Location – Our office is...


  • Northwich, Cheshire, United Kingdom Tata Chemicals Europe Full time

    Role OverviewWe are seeking an experienced customer service representative to join our team on a contract basis for 3 months, working 20 hours per week.Key ResponsibilitiesResponding to incoming emails and processing orders using SAP in a timely and professional manner.Answering queries related to customer complaints and ensuring that customer orders are...


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location – We're based in Gadbrook Park, Northwich, where you'll be working in an office environment.Contract – This is a 3 - 6...


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location – Our office based in Gadbrook Park, Northwich.Contract – 3 - 6 month Fixed Term.Shift Pattern – 8am-4pm / 12pm-8pm...


  • Northwich, Cheshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will be responsible for providing excellent customer service and working across various departments to ensure the efficient running of our stores.Key ResponsibilitiesProvide exceptional customer service and ensure a...


  • Northwich, Cheshire, United Kingdom Asda Stores Ltd Full time

    About the RoleAs a Service Colleague at Asda Stores Ltd, you will work across various departments to ensure the efficient running of our stores. Your duties will include serving customers, perfecting pizzas, picking products for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent...


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location – Our office is based in Gadbrook Park, Northwich.Contract – This is a 3 - 6 month Fixed Term role.Shift Pattern –...


  • Northwich, Cheshire, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be the face of our company, delivering exceptional customer service to our clients in their homes. You will be responsible for loading and unloading goods, navigating through busy streets, and ensuring timely delivery of our products.Your ResponsibilitiesLoad and unload goods from the van,...


  • Northwich, Cheshire, United Kingdom Next Full time

    About the Role:To be a successful Sales Team Member, you will:Offer fast and friendly service at all times, helping our customers to find the perfect productsShare your passion and knowledge about our amazing productsWork in all areas of the store, including sales floors, stockrooms and processing deliveriesTake control of your own developmentWe're looking...


  • Northwich, Cheshire, United Kingdom THG Full time

    About Our CompanyWe are a global technology group that specializes in taking brands directly to consumers. Our portfolio includes leading brands and websites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.We handle every aspect of our business in-house, from technology...


  • Northwich, Cheshire, United Kingdom Ecolab Careers Full time

    Ecolab Careers is seeking a skilled Field Service Representative to deliver exceptional customer service and drive business growth. As a key member of our team, you will be responsible for providing top-notch service to local and CA customers, ensuring their satisfaction and loyalty.Key Responsibilities:Implement Safety Instructions and regular trainings to...


  • Northwich, Cheshire, United Kingdom Next Full time

    Shifts YOU ARE APPLYING FOR: 12.25 hours per week; Tuesday 17:00 - 20:00; Thursday 10:00 - 14:00; Friday 13:30 - 19:00As a key member of our fast-paced store team, your top priority will be to provide exceptional service and maintain excellent stock operations for our customers. In return for your commitment to supporting all Company policies and procedures,...


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.Location – Our office is based in Gadbrook Park, Northwich.Contract – This is a 3 - 6 month Fixed Term role.Shift Pattern –...


  • Northwich, Cheshire, United Kingdom One Retail Full time

    Job Summary:We are seeking a skilled and enthusiastic Barista to join our team at One Retail. As a Barista, you will be responsible for delivering exceptional customer service and crafting high-quality drinks for our customers. If you have a passion for coffee and a drive to succeed, we encourage you to apply for this exciting opportunity.Key...


  • Northwich, Cheshire, United Kingdom THG Full time

    About THGWe're a fast-paced, global technology group that specializes in taking brands directly to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.Location – Our office is based in Gadbrook Park, Northwich.Contract – This is a 3-6 month fixed-term...