Retail Store Leader

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Douglas Macmillan Hospice Full time
Job Title: Shop Manager #1018

A Charitable Role Awaits You

We are seeking a dedicated and visionary Shop Manager to lead our Cheadle charity shop team. As the Shop Manager, you will be responsible for the overall success of our Cheadle shop, driving sales and customer satisfaction while fostering a positive and welcoming shopping experience.

Key Responsibilities:

  • Oversee daily operations, managing a team of volunteers and a Deputy Manager to achieve sales targets.
  • Implement effective visual merchandising and promotional activities to attract and engage customers.
  • Ensure donation stock is properly sorted, priced, and displayed to maximize shop appeal and customer satisfaction.
  • Manage day-to-day shop operations, ensuring efficient and smooth running.
  • Deliver exceptional customer service, creating a welcoming atmosphere for all customers.

About You

To be successful in this role, you will need:

  • A passion for charity work and community engagement.
  • Proven retail management experience, preferably in charity or high street retail.
  • Strong leadership skills to inspire and manage a diverse team of staff and volunteers.
  • A commercial mindset, with experience in meeting targets and driving sales.
  • Excellent organisational skills, with attention to detail for effective stock management.
  • Flexibility to cover a varied schedule, including weekends.

Why Join Dougie Mac?

We offer a supportive and rewarding work environment, with a range of staff benefits, including:

  • A competitive salary from £25,175.
  • 35 days of annual leave, rising with length of service.
  • Paid annual leave options.
  • Hospice-paid healthcare cash plan.
  • Competitive pension scheme.
  • Paid DBS checks.
  • Learning and development opportunities.

Shop Details:

Our Cheadle shop operates Monday to Saturday, 9am – 4.30pm, with 40 hours a week (5 out of 6 days a week). We are closed on Sundays.


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