Industry Placement: Customer Experience Specialist

3 weeks ago


Oxford, Oxfordshire, United Kingdom Industry Placements Full time

We are seeking a talented individual to join our Customer Experience Placement programme, focusing on developing and enhancing the consumer's experience within our industry.

The successful candidate will be responsible for ensuring that our communications portal is up-to-date across all business areas, supporting departments with new content, imagery, and links to enhance the retailer self-serve experience.

Working alongside our teams, you will have the opportunity to interact significantly with various departments, including in-house and outsourced teams, and contribute to ongoing process improvement initiatives. This role involves conducting root cause analysis to identify pain points in the customer journey and defining action plans to implement improvements.

You will work closely with our Process & Quality Implementation team, which interacts with multiple teams, both in-house and outsourced, and has involvement in activities that bring them into contact with other teams from across the business.

This is an excellent opportunity to develop your skills in data analysis, project management, and stakeholder engagement. The placement offers a competitive salary of £23,700 per annum, along with 27 days' holiday (pro rata) and access to our Advantages scheme providing various offers and discounts.



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