Claims Professional
1 week ago
About Howden
We are a collective of talented individuals from around the world, united by a shared passion and no-limits mindset.
Our strength lies in our ability to collaborate as a powerful international team, comprised of 18,000 employees spanning over 100 countries.
At Howden, we offer a career that you define, with opportunities for personal development, volunteering, and fundraising for charity.
As a hybrid company, we support our people in every aspect of their lives, including work / life balance, career progression, and sustainability.
We value diversity and consider our people our chief competitive advantage. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect.
The Role
This role involves handling a portfolio of Financial Lines claims for various professions, including Solicitors, Accountants, Architects, and Surveyors.
We are looking for an individual who has the ability to review policy wordings and is comfortable advocating on behalf of our clients.
The role is hybrid, with an expectation of 3 days working in the office. Although primarily passionate about Professional Indemnity, the team also handles Directors & Officers, Cyber, and Financial Institutions claims.
Your Responsibilities
- Manage the entire claims process, including larger and contentious claims, from investigation to settlement.
- Utilise in-depth knowledge of insurance policies and claims procedures to assess and adjudicate claims accurately.
- Collaborate with internal teams, external vendors, and stakeholders to ensure timely claim resolution.
- Analyse claims data to identify trends, reduce claim frequency, and improve processes.
- Provide leadership and mentorship to claims handlers and junior team members.
- Develop and maintain strong relationships with clients, brokers, insurers, and loss adjusters.
- Stay updated on industry trends, regulatory changes, and emerging technologies to improve claims management.
- Prepare and present reports on key performance indicators.
- Negotiate with insurers to achieve favourable settlements within policy terms.
- Advocate for the claims function and settlements to enhance client satisfaction.
Requirements
- Strong understanding of insurance policies, coverage types, and claims procedures.
- Proven brokerage and client relationship management experience.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently in a fast-paced environment.
- Confident and resilient under pressure.
- Ability to provide mentoring and guidance to junior team members.
- Adaptability to diverse personalities and cultural backgrounds.
- Compassionate approach to providing emotional support to clients during difficult situations.
Salary: £60,000 - £80,000 per annum (dependent on experience)
Benefits
- A competitive salary and bonus scheme.
- A comprehensive benefits package, including health insurance and pension scheme.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
- Flexible working arrangements, including remote work options.
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