Customer Service Representative

4 weeks ago


Devon, United Kingdom Halfords Full time
About the Role

As a Customer Service Advisor at Halfords, you will be responsible for delivering exceptional customer experiences. With a focus on providing solutions to customers' needs, you will schedule repair work and MOTs, maintain accurate records, and communicate technical information in a clear and concise manner.

Key Responsibilities
  • Finding the right solution to suit the customer's needs
  • Quoting and booking services
  • Giving clear explanations and advice
  • Building lasting customer relationships by treating customers with respect
  • Completing all administration to company requirements
  • Contributing to the achievement of daily and weekly sales targets
Requirements

To succeed in this role, you will need:

  • Experience of delivering first-class customer service
  • Excellent communication skills
  • A proactive approach to helping customers
  • The ability to problem-solve and find practical solutions for customers
  • IT literacy
  • Experience of dealing with difficult situations whilst remaining professional, tactful, and calm
  • Experience of working towards and achieving targets
  • Health and Safety training
  • Experience of working effectively in a team
Benefits

At Halfords, we offer a range of benefits to support your career development and well-being. These include:

  • Store discount, with 25% off most products across Halfords and Tredz
  • Employee discount, with up to 50% off your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
  • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Uniform
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle to Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services


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