Customer Service Representative
4 weeks ago
As a Customer Service Advisor at Halfords, you will be responsible for delivering exceptional customer experiences. With a focus on providing solutions to customers' needs, you will schedule repair work and MOTs, maintain accurate records, and communicate technical information in a clear and concise manner.
Key Responsibilities- Finding the right solution to suit the customer's needs
- Quoting and booking services
- Giving clear explanations and advice
- Building lasting customer relationships by treating customers with respect
- Completing all administration to company requirements
- Contributing to the achievement of daily and weekly sales targets
To succeed in this role, you will need:
- Experience of delivering first-class customer service
- Excellent communication skills
- A proactive approach to helping customers
- The ability to problem-solve and find practical solutions for customers
- IT literacy
- Experience of dealing with difficult situations whilst remaining professional, tactful, and calm
- Experience of working towards and achieving targets
- Health and Safety training
- Experience of working effectively in a team
At Halfords, we offer a range of benefits to support your career development and well-being. These include:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
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