Customer Service Delivery Manager
2 weeks ago
We are looking for an experienced Gas Planner to join our team in Melton Mowbray on a permanent/hybrid basis. As the main point of contact for tenants, you will develop positive relationships with residents to ensure customer satisfaction.
Main Responsibilities:
- Tenant Communication: Develop and maintain effective communication with tenants, ensuring they are informed about project progress and any issues that may arise.
- Project Management: Assist in planning and delivering literature and information to residents to encourage uptake of services.
- Disruption Reduction: Work closely with installation teams to minimize disruption to residents and ensure they are satisfied with the works carried out.
- Customer Satisfaction: Provide exceptional customer service to residents, responding promptly to their needs and concerns.
Requirements:
- Previous Experience: A minimum of 1 year experience in providing high-level customer service to members of the public.
- Essential Skills: Previous experience interacting sensitively with others, using computers and computer systems to enter data or process information, effective complaints handling skills, and ability to work alone and as part of a team.
- Additional Requirements: A full driving license, transport is essential, and a clean DBS record.
Benefits:
- Annual Holiday Entitlement: 22 days per annum, increasing to a maximum of 27 days after 1 year's service.
- Long Service Awards: Recognized for continuous service milestones.
- Perkbox Benefits: Enjoy various perks, including free coffees, cinema tickets, and trips away.
- Volunteer Day: Paid yearly volunteer days for a worthy cause.
Estimated Salary: £28,000 - £35,000 per annum (dependent on experience)
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