Field Service Technician for Industrial Assembly Solutions

2 days ago

Wolverhampton, Wolverhampton, United Kingdom Atlas Copco Holding GmbH Full time

Discover a rewarding career with Atlas Copco Tools & Industrial Assembly Solutions as a Field Service Technician for Industrial Assembly Solutions. This role offers an exciting opportunity to work with the latest technologies and contribute to groundbreaking, sustainable innovations in various industries.

About Us

We are a leading provider of solutions for industrial power tools, pneumatic tools, compressors, generators, construction equipment, and assembly systems. Our products play a key part in most industries, including electronics, medical research, renewable energy, food production, infrastructure, and more.

This position is part of our Service Business Line and will support our Industrial Technique business areas:

  • Motor Vehicle Industry (MVI)
  • General Industry (GI)
  • Industrial Assembly Solutions (IAS)

Your Role:

  • Perform pre-delivery testing and inspection of tools as appropriate before delivery/site installation.
  • Installation and commissioning of new tooling and industrial assembly solutions at customer locations.
  • Provide support and assistance for project delivery, working closely with Project Managers.
  • System integration and configuration of customer PLC interfaces to Atlas Copco Tool.
  • Problem resolution and root cause analysis.
  • Customer training and operation guidance.
  • Support customer staff in the pilot phases.
  • Determine and undertake all necessary preventative maintenance on all power tool products, Industrial Assembly Solutions products, and software solutions.
  • Manage the calibration, testing, and certification of all Atlas Copco power tool products.
  • Identify and deliver sales opportunities (software/upgrades, optimization) for field service, working closely with our Service Sales Managers.
  • You will be field-based covering UK-wide.
  • Occasional overnight stays and overtime following customer and our requirements will be expected.
  • You will report directly to the Service Team Manager.

To succeed, you will need:

Required:

  • HNC in Mechanical/Electrical Engineering or equivalent.
  • Experience in a Manufacturing Environment.

Knowledge:

  • Knowledge of Industrial Power Tools i.e. Pneumatic, Battery and DC, and supporting software.
  • Knowledge of either a Manufacturing or Customer Service Environment.
  • Network infrastructure knowledge.
  • Experience with PLC's and line control systems.
  • Experience in providing a Service to customers.
  • Familiarity with Atlas Copco software platforms.
  • Flexible attitude to work, which may require occasional overnight stays, weekend working and unsociable hours.
  • Able to promote, develop and maintain a culture conducive to quality throughout the organisation and to improve its performance.

Benefits:

The salary for this role is £45,000 - £60,000 per annum, depending on experience. We also offer an excellent benefits package, including health insurance, paid leave, and retirement benefits. You will require a full UK Driving license, and have the appropriate right to work in the UK.

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