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Technical Service Delivery Manager

1 month ago

Tamworth, Staffordshire, United Kingdom VPss Full time £50,000 - £60,000
Job Title: Technical Service Delivery Manager

Job Summary:
VPss is seeking a highly skilled Technical Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, driving future demand, and maintaining high performance levels for service-related processes.

Main Responsibilities:
Take full accountability for service delivery performance, meeting customer expectations, and driving future demand
Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
Initiate, own, and drive relevant services related to large/multinational fleets, signature accounts to ensure customer satisfaction
Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
Develop a deep understanding of customers and projects to gain insights into the scope of service delivery

Requirements:
Experience within the Telematics / Fleet Management Solutions or similar sector
Strong leadership and project management skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to changing priorities

Location: Near Birmingham

Salary: £50,000 - £60,000 (negotiable and flexible to the amount of experience you bring to company)

About VPss:
VPss is a growing Driver and Fleet safety systems technology business. We are committed to delivering exceptional service to our clients and driving innovation in the industry.