Training Delivery Leader
5 days ago
Company Overview: Amazon is a leader in e-commerce and cloud computing. We are committed to delivering exceptional customer experiences through our various businesses. As a Training Delivery Leader, you will play a key role in ensuring that our customer service representatives are equipped with the necessary skills and knowledge to deliver world-class customer experiences.
About the Role: We are seeking an experienced professional to lead our India training delivery teams. This role involves managing a large team of trainers and support staff who deliver thousands of trainings to our global workforce annually. You will be accountable for the quality, productivity, and management of all new-hires in their first weeks at Amazon.
Responsibilities:
- Partner closely with Workforce Staffing, Capacity Planning, and Operations to ensure new-hires are trained and ready to support customers.
- Establish and achieve customer service quality goals for trainees over their first 300+ contacts.
- Improve global trainer productivity by eliminating waste and developing mechanisms.
- Report to senior leaders on training completion, quality, and productivity.
- Develop emergency response mechanism to provide on-demand training services 24/7/365.
Requirements:
- 10+ years' experience in Customer Service operations, training, or program management.
- Experience supporting large and distributed employee work groups regionally, including a remote workforce.
- Expert in the principles and processes of an inbound contact center.
- Bachelor's Degree
Salary: The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience.
-
Engineering Placement Leader
5 days ago
London, Greater London, United Kingdom Rail Delivery Group Full timeBecome an integral part of our team as an Engineering Placement Leader, supporting the delivery of high-quality engineering projects and developing your skills in a fast-paced environment.Main Responsibilities:Liaise with stakeholders to ensure project requirements are metMaintain accurate records and reports to track project progressDevelop and implement...
-
Personal Training Leader
6 days ago
London, Greater London, United Kingdom Love Recruitment Limited Full timeAbout Our Vision:We're dedicated to establishing a strong presence within the Croydon community and becoming a leader in the Health and Fitness space.As a Performance Quality Coach, you'll play a critical role in driving our vision forward by delivering exceptional training experiences that exceed our members' expectations.You'll be responsible for designing...
-
Delivery Excellence Leader
3 days ago
London, Greater London, United Kingdom CodeVerse ltd Full timeJob Title:Delivery Excellence LeaderJob Summary:We are seeking a seasoned Delivery Manager or Head of Delivery to lead high-impact projects in the public sector. As a key member of our team, you will be responsible for delivering complex, high-risk products and services while engaging senior stakeholders and setting the bar for excellence.About the...
-
Director of Education
4 weeks ago
London, Greater London, United Kingdom Leader Recruitment Group Full timeAt Leader Recruitment Group, we are thrilled to partner with a dynamic and forward-thinking group of SEMH (Social, Emotional, and Mental Health) independent schools to recruit an experienced Senior Leader for the role of Deputy Headteacher. School OverviewThe successful candidate will join a talented senior leadership team, setting a standard of excellence...
-
Solutions Training Leader
3 days ago
London, Greater London, United Kingdom Hirebridge Full timeAbout the RoleThe Solutions Training Leader will be responsible for creating and managing partner training initiatives at Sovos, driving success through scalable learning programs. With a strong track record in designing and executing successful partner enablement programs, this leader will shape the future of training at our company.
-
Project Delivery Leader
5 days ago
London, Greater London, United Kingdom Sanderson Government & Defence Full timeWe are currently recruiting for a Project Delivery Leader to join our team at Sanderson Government & Defence, based in the Hampshire region. As a key member of our hybrid working team, you'll have the flexibility to work from home or our office, enjoying a great work-life balance.The successful candidate will be responsible for leading our project delivery...
-
Infrastructure Delivery Leader
5 days ago
London, Greater London, United Kingdom Spencer Clarke Group Full timeJob Title: Infrastructure Delivery LeaderLocation: Wiltshire, UKContract Type: Interim, 6 months initiallySalary: Circa £77 per hour/£575 per day (Inside IR35)The Spencer Clarke Group seeks a highly experienced Infrastructure Delivery Leader to manage the Highways and Transportation portfolio on behalf of a local authority client.This pivotal role involves...
-
Home Delivery Coordinator
6 days ago
London, Greater London, United Kingdom The Sofa Delivery Company Full timeThe Sofa Delivery Company is looking for a dedicated Home Delivery Coordinator to join our team. As a key player in our delivery operation, you will be responsible for coordinating the delivery of furniture to customers across various locations.You will work closely with colleagues to ensure that every delivery is completed safely and efficiently. A valid...
-
Electrical Training Instructor
4 weeks ago
London, Greater London, United Kingdom TTE Training Ltd Full timeAbout the RoleWe are seeking an experienced Electrical Training Instructor to join our team at TTE Training Ltd.Job DescriptionAs an Electrical Training Instructor, you will be responsible for delivering high-quality training sessions to ensure trainees meet the required technical, safety, and behavioural standards. Your role will involve:Preparing and...
-
Furniture Delivery Specialist
6 days ago
London, Greater London, United Kingdom The Sofa Delivery Company Full timeThe Sofa Delivery Company is seeking a skilled Furniture Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering high-quality furniture to customers across various locations.You will work closely with colleagues to ensure that every delivery is completed safely and efficiently. A valid driving...
-
Rail Engineering Leader
5 days ago
London, Greater London, United Kingdom Rail Delivery Group Full timeJob OverviewThis Part-Time Rail Industry Development Role is designed to develop the engineering leaders needed by the future railway.
-
Furniture Delivery Specialist
11 hours ago
London, Greater London, United Kingdom The Sofa Delivery Company Full timeDelivering exceptional customer experiences is at the core of our mission at The Sofa Delivery Company. As a Van Driver, you will play a crucial role in ensuring our customers receive their furniture safely and efficiently.Your daily tasks may vary from delivering to high-rise apartments to cozy bungalows, from sofas to recliners. You'll be part of a dynamic...
-
Change Delivery Leader
3 weeks ago
London, Greater London, United Kingdom N Consulting Ltd Full timeJob Description:N Consulting Ltd is seeking an experienced Change Delivery Leader to join our team in Northampton. The ideal candidate will have a strong background in project management, risk assessment, and regulatory compliance.This is a full-time position, with a competitive salary range of £70,000 - £90,000 per annum.About the Company:N Consulting Ltd...
-
Delivery Operations Leader
1 week ago
London, Greater London, United Kingdom Grafton Group Full timeJob SummaryWe are seeking an experienced Delivery Operations Leader to join our team at Grafton Group. The successful candidate will be responsible for leading a team of drivers, order pickers, and loaders to ensure timely and safe delivery of customer orders.Main Responsibilities:Ensure all in-house vehicles comply with relevant laws and...
-
Senior Delivery Leader
5 days ago
London, Greater London, United Kingdom Biprocsi Ltd Full timeAt Biprocsi Ltd, we're driven by excellence and innovation in the field of data engineering, science, and analytics. We're seeking a seasoned professional to lead our delivery efforts as Senior Delivery Leader. Job Summary:We're looking for an experienced leader with a strong track record in project delivery, particularly in data engineering, science, and...
-
Efficient Delivery Team Leader
5 days ago
London, Greater London, United Kingdom Outsource UK lTD Full timeJob Title: Efficient Delivery Team Leader Outsource UK Ltd is seeking an experienced Delivery Team Leader to oversee the efficient operation of our transportation services in Portbury.Company Profile: Our company offers a wide range of logistics solutions tailored to meet the unique needs of our clients worldwide.Salary Range: The estimated annual...
-
Training Delivery Manager
15 hours ago
London, Greater London, United Kingdom NHS Full timeAbout the JobThe Training Delivery Manager plays a critical role in ensuring the company has a competent and compliant team to deliver exceptional care to residents. This position involves driving performance and quality within the organization's care homes through the delivery of quality-assured training.Key DutiesLead training for a cluster of homes,...
-
Training Delivery Expert
4 weeks ago
London, Greater London, United Kingdom Pearson Full timeAbout the OpportunityWe are seeking an experienced Training Delivery Expert to join our team in London, UK. As a key member of our organization, you will be responsible for delivering high-quality training programs to adult delegates, maintaining expertise in education sector knowledge and subject areas.About the RoleDesign and develop engaging online and...
-
Agile Delivery Leader
5 days ago
London, Greater London, United Kingdom CPS Group (UK) Limited Full time £600 - £800Role OverviewWe are seeking an experienced Agile Delivery Leader to join our team at CPS Group (UK) Limited. As a key member of the organisation, you will be responsible for leading client relationships, proposing and implementing new approaches to technology utilising agile practices and open, transparent ways of working.Key skills and qualifications...
-
Project Delivery Leader
4 weeks ago
London, Greater London, United Kingdom FG Connect Full timeWe are seeking an experienced Project Delivery Leader to join our team at FG Connect. As a key member of our leadership team, you will be responsible for overseeing project delivery, managing client relationships, and driving business growth.About the Role:This is a senior-level position that requires a deep understanding of project management, client needs,...