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Customer Service Representative

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Banbridge District, United Kingdom Pavers Shoes Full time
{"title": "Customer Advisor", "description": "Deliver Exceptional Customer Service

We are seeking a skilled Customer Advisor to join our Pavers Shoes team in Banbridge. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Advise customers on shoe care and accessories, making recommendations based on their needs and preferences.
  • Meet daily KPIs, including sales targets and customer satisfaction metrics.
  • Work collaboratively with the sales team to achieve sales targets and provide a positive customer experience.
  • Maintain a clean and organized store environment, adhering to company standards and policies.
What We Offer
  • A competitive hourly rate of £11.70, increasing to £12.05 after completing the required retail induction.
  • A generous staff discount scheme, allowing you to share discounts with family and friends.
  • Holiday entitlement, increasing with service.
  • Company contribution pension.
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme.
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.
About Pavers Shoes

Pavers Shoes is a growing, profitable business with family values and green credentials. We offer a friendly, engaging, and positive environment for our employees to work in, where they can make a real difference and feel valued.

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