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Senior Vice President, Client Service Expert

1 month ago

London, Greater London, United Kingdom BNY Full time
Role Overview

BNY is seeking a Senior Vice President, Client Service Expert to join our Asset Servicing - Client Experience team. This role is a hybrid work schedule (3 days a week in office) based out of our London, UK office.

As a Senior Vice President, Client Service Expert, you will be responsible for building strong, collaborative relationships with clients, analyzing data and information, and problem-solving skills. You will also operate with a sense of urgency, prioritize effectively, communicate clearly and concisely, and adapt your style depending on the audience.

Key Responsibilities:
  • Build strong, collaborative relationships with clients
  • Analyze data and information and problem-solving skills
  • Operate with a sense of urgency, but prioritize effectively
  • Communicate clearly and concisely and adapt style depending on audience
  • Apply strong controls focus, and know when to escalate
  • Demonstrate strong leadership skills and provide guidance to less experienced team members

Requirements

To be successful in this role, we're seeking the following:
  • Bachelor's degree or the equivalent combination
  • Sufficient years of client services experience within ETF's and Asset Servicing, paired with operational expertise is beneficial
  • Collaborative and flexible approach to problem solving, outstanding people and interpersonal skills, and the ability to work effectively in a global team environment
  • Able to work independently and autonomously, manage multiple work streams, and have an eye for detail
  • Experience working with and influencing cross-functional teams and senior stakeholders
  • A business-focused individual with a results-driven mentality combined with a high desire to work strategically

About BNY

At BNY, our culture empowers you to grow and succeed. We're a leading global financial services company at the center of the world's financial system, touching nearly 20% of the world's investible assets. Our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're committed to creating a workplace that's inclusive, diverse, and empowering. We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.