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Receptionist

2 months ago

London, Greater London, United Kingdom Woodlands Medical Practice Full time

About the Role

We are seeking a skilled and friendly Receptionist to join our team at Woodlands Medical Practice. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Key Responsibilities

  1. Greet and deal with all patients and visitors in a polite and courteous manner, ensuring a smooth flow of patients through the surgery.
  2. Make appointments for Doctors, Nurses, and other health professionals, using the EMIS system to ensure accurate and efficient scheduling.
  3. Answer incoming telephone calls in a professional and friendly manner, taking accurate messages and passing them on to relevant staff members.
  4. Take calls for the triage service, following established protocols.
  5. Process patient correspondence, scanning and filing documents as necessary.
  6. Monitor waiting areas to ensure patients are sent to their appointments in a timely manner, and inform patients of any delays or issues.
  7. Process new patient registrations, including GMS1 forms and other necessary documentation.

Person Specification

We are looking for a candidate with excellent communication and customer service skills, as well as basic IT skills. Experience working in a GP practice is desirable, but not essential.

What We Offer

As a Receptionist at Woodlands Medical Practice, you will have the opportunity to work in a friendly and supportive team environment, with a focus on providing excellent patient care. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.