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Assistant Manager

2 months ago

Westerham, Kent, United Kingdom Roadchef Full time

Job Title: Assistant Manager - Costa

Job Summary:

We are seeking a highly motivated and experienced Assistant Manager to join our team at Roadchef Motorway Services. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our motorway service area, providing exceptional customer service, and driving sales.

Key Responsibilities:

  • Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
  • Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Support with strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
  • Brand Ambassador: Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.

Requirements:

  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays.

About Us:

Roadchef is a leading provider of motorway service areas, committed to delivering exceptional customer experiences and operational excellence. We are proud to be a Platinum Investors in People accredited company and recognized as one of the top 25 Best Big Companies to work for in 2024 with a 2-star merit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome applications from talented individuals who share our values and are passionate about delivering outstanding customer service and operational excellence.