Assistant Manager

4 weeks ago

Westerham, Kent, United Kingdom Roadchef Full time
Assistant Manager - Costa Coffee

We are seeking a highly motivated and experienced Assistant Manager to join our team at Clacket Lane Services on the M25 near Oxted. As an Assistant Manager, you will play a key role in delivering outstanding customer service and operational excellence.

Key Responsibilities:
  • Lead a high-performing team, fostering a collaborative and motivated environment.
  • Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Support strategies to drive sales and increase store profitability.
  • Manage budgets, monitor financial performance, and report on key metrics.
  • Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.
Requirements:
  • Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment.
  • Proven ability to lead, inspire, and develop a team.
  • Strong commitment to delivering exceptional customer service.
  • Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Excellent interpersonal and communication skills.
  • Strong organisational and problem-solving abilities.
  • Willingness to work flexible hours, including weekends and holidays.
About Us:

Roadchef is a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. We are committed to creating an inclusive environment for all employees and offer a range of benefits, including competitive salary, employee discount, contributory pension, and career development opportunities.

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