Contact Coordinator
1 month ago
We are seeking a dedicated and customer-focused Contact Coordinator to manage metering appointments for our industrial and commercial customers. The successful candidate will be responsible for booking appointments for metering upgrades, smart meter installations, and other related tasks through outbound and inbound calls and email communications.
Key Responsibilities:- Schedule business-to-business metering appointments with a variety of industrial and commercial customers via outbound calls, as well as managing inbound calls and email appointments.
- Take full ownership of site access requirements, including permits, Risk Assessment Method Statements, specialist vehicle hires, and other ad-hoc requests.
- Efficiently handle and resolve queries through the Query Portal.
- Respond to and log environmental, health, and safety incident calls from field operatives.
- Address internal and external stakeholder escalations and queries, ensuring timely resolution in line with agreed Service Level Agreements.
- Work closely with the wider operational services team to foster strong relationships and ensure seamless coordination.
- Meet booking targets and other Key Performance Indicators as set by the team leader.
- Ensure accurate and high-quality data entry for all job bookings and related tasks.
- Organise and prioritise your workload effectively while being adaptable to support other job booking administrative activities as required.
- Experience in a customer service, administrative or scheduling role, ideally within a technical or operational environment.
- Excellent communication skills, both verbal and written, with the ability to liaise professionally with customers and colleagues.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Ability to work collaboratively in a team and maintain strong relationships across different departments.
- Proficiency in data entry and general administrative tasks.
- A flexible approach to work, with the ability to adapt to changing needs and support wider team activities when required.
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
https://contractortalent.gr8people.eu/
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