Customer Experience Design Lead

3 days ago

London, Greater London, United Kingdom Capco Full time

**Company Overview:** Capco is a global technology and business consultancy, focused on the financial services sector.

We are passionate about helping our clients succeed in an ever-changing industry.

We have deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.

Our company culture is focused on innovation and creating lasting value for our clients and employees.

The estimated salary for this role is around £80,000 per annum, based on national averages and industry standards.

Job Description:

This is a key role for a Senior Solutions Architect who can help our clients design exceptional customer experiences and products.

You will be working with a range of business and technology capabilities to turn great ideas into actionable solutions.

This is a role for you if you are looking for an outcome-oriented position, as part of a creative and dynamic team helping financial services clients make sense of the choices they face in the digital business environment.

Required Skills and Qualifications:

  • Customer centricity – the ability to empathise with customers and an affinity to create solutions designed to deliver a great customer experience
  • Knowledge of a range of architectural skills which could include modern solution design, Target operating models, Solution Estimation and Planning or Architecture Governance (ideally in an Agile context)
  • A strong technical background with demonstrable expertise in at least one of AWS, GCP or Azure.
  • Familiarity with cybersecurity, security architecture or closely related topics like identity and access management, or offensive security engineering
  • An understanding of the end to end technology delivery lifecycle, with exposure to working in agile alongside product, engineering and software delivery professionals.
  • Industry/domain experience and expertise within at least one of Capital Markets, Retail Banking & Payments, Insurance or Wealth & Asset Management.

Benefits:

  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture
  • Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

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