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Help Desk Consultant

2 months ago

Bristol, Bristol, United Kingdom 4Sight Full time

About 4Sight

4Sight is a dynamic and innovative company committed to delivering outstanding customer service and support. We are a leading provider of customer-centric solutions, dedicated to helping businesses succeed in a rapidly changing market.

Job Summary

We are seeking a highly motivated and customer-focused Call Centre Consultant to join our team in Bristol. As a key member of our customer service team, you will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Customer Service
    • Answer incoming customer calls and respond to inquiries in a professional and courteous manner
    • Provide information about products and services, and resolve customer issues and complaints in a timely and effective manner
  • Order Processing
    • Process orders, returns, and exchanges in a accurate and efficient manner
  • Record Keeping
    • Maintain accurate records of customer interactions, including call logs and customer feedback
  • Team Collaboration
    • Collaborate with team members to improve customer experience and achieve business objectives

Requirements

  • Experience
    • Previous experience in a call centre or customer service role is preferred
  • Skills
    • Excellent verbal and written communication skills
    • Strong problem-solving abilities
    • Ability to handle high call volumes and work under pressure
    • Proficient in using computer systems and software
  • Education
    • High school diploma or equivalent

What We Offer

  • Competitive Compensation
    • A competitive hourly wage and opportunities for career growth and development
  • Comprehensive Training
    • Comprehensive training and support to ensure your success in the role
  • Inclusive Work Environment
    • A friendly and inclusive work environment that values diversity and promotes a positive work-life balance