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Family Support Officer
1 month ago
We are seeking a highly skilled and experienced Family Support Officer to join our team in Birmingham. This is a fixed-term contract until October 2024.
This role will support our delivery work over the next round of Household Support funding from June. As a key member of our team, you will play a crucial part in supporting families in need.
Key Responsibilities- Coordinate and complete Household Support Fund applications, providing exceptional customer service to applicants.
- Work closely with community partners to identify opportunities for outreach and deliver effective advice and support sessions.
- Support HSF Neighbourhood Hubs to process expressions of interest and grant applications, ensuring timely and efficient processing.
- Collaborate with Trusted Partners to deliver the Household Support Fund grant service, fostering strong relationships and ensuring seamless communication.
- Undertake Grant Fund communications and marketing, including helpline management, to promote the service and engage with stakeholders.
- Link grant applicants with wider support through signposting and Family Connect Forms, liaising directly with Early Help teams to ensure comprehensive support.
To succeed in this role, you will need excellent customer service experience, a strong understanding of personal finance, safeguarding, and GDPR principles. A good general or technical education beyond GCSE level, such as A Levels or NVQ3, is also essential. Additionally, you must be able to travel between our four community hubs and trusted partners across the locality, having access to your own transport.
This role may require occasional weekend and evening work in the community, so flexibility is key. You will be part of a dynamic team committed to making a positive impact on people's lives.
What We OfferIn recognition of your hard work and dedication, we offer a competitive salary of £24,531 pro rata, plus a range of benefits, including:
- Annual holiday entitlement (plus statutory bank holidays)
- A defined contribution pension scheme
- Trust-based flexible working
- A Confidential Employee Assistance Programme (EAP)
We strive to create a supportive and inclusive work environment where everyone feels valued and empowered to contribute their best. If you share our commitment to delivering exceptional support services and making a difference in people's lives, we encourage you to apply for this exciting opportunity.