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Client Delivery Coordinator

2 months ago

London, Greater London, United Kingdom The City & Guilds Group Full time
Client Delivery Coordinator

We are seeking a highly organized and customer-focused individual to join our Client Services team as a Client Delivery Coordinator. This role will involve providing administrative and logistical support to our clients, ensuring the smooth delivery of training programs and services.

About the Role

  • Liaise with clients via email and telephone to discuss training program logistics and requirements.
  • Participate in project briefings and create project plans to ensure successful delivery of training programs.
  • Manage the rollout of large-scale training programs, including coordination with external printing providers and setup of online training tools.
  • Set up and monitor online training sessions using applications such as Webex and Zoom.
  • Compile and analyze post-course evaluations to ensure high levels of client satisfaction.

About You

  • Experience in providing administrative support to meet internal and external customer needs.
  • Ability to plan, organize, and prioritize multiple project demands to ensure client deadlines are met.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in Microsoft Office packages, including Outlook, Word, Excel, and PowerPoint.

Our Story and Mission

The City & Guilds Group is a leading global provider of leadership, management development, and executive coaching solutions to large international organizations. Our mission is to support individuals and organizations in developing the skills and competencies needed to succeed in a rapidly changing world.

We offer a comprehensive benefits package, including a competitive salary, generous annual leave, and opportunities for professional development and growth.