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Colourist Specialist

2 months ago

London, Greater London, United Kingdom Red Personnel Full time
Remote Hair Colourist Opportunity

£35,000 Salary

Red Personnel is seeking an experienced and qualified Hair Colourist to provide specialist support to customers from home.

This is an excellent opportunity for a skilled Hair Colourist to utilise their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat.

The ideal candidate will have:

  • Current NVQ Level 2 in Hairdressing or equivalent
  • Salon experience
  • Bilingual in English and French
  • In-depth understanding of colour formulation and theory
  • Positive attitude
  • Aptitude for selling and cross-selling
  • Excellent verbal and writing skills with good grammar
  • Highly motivated, flexible, & energetic

The successful candidate will work 40 hours per week, Monday to Friday, from 9am to 6pm, providing hair colour consultations in French and English via phone, email and chat from their home office. They will also support clients in an online based contact centre environment through phone calls, emails, etc.

Key responsibilities include:

  • Matching clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
  • Proactively building effective working relationships with clients and colleagues to ensure best customer outcome
  • Demonstrating critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions

Only short-listed applicants will be contacted.