Hair Colour Specialist

4 weeks ago

City of London, United Kingdom Red Personnel Full time
Job Title: Hair Colourist

We are seeking a highly skilled and experienced Hair Colourist to join our team at Red Personnel. As a Hair Colourist, you will be responsible for providing exceptional customer service and colour formulation expertise to our clients.

Key Responsibilities:
  • Provide hair colour consultations in English and French via phone, email, and chat from your home office.
  • Support clients in an online-based contact centre environment through phone calls, emails, etc.
  • Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking.
  • Proactively build effective working relationships with clients and colleagues to ensure best customer outcome.
  • Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions.
Requirements:
  • Current NVQ Level 2 in Hairdressing or equivalent.
  • Salon experience.
  • Bilingual in English and French (fluent both written and spoken).
  • In-depth understanding of colour formulation and theory.
  • Positive attitude.
  • Aptitude for selling and cross-selling.
  • Excellent verbal and writing skills with good grammar.
  • Highly motivated, flexible, and energetic.
Benefits:
  • Excellent annual leave entitlement.
  • Medical, dental, vision, and life insurance plans.
  • Employee Assistance Program.
  • Corporate Discount Program.
  • Access to business services.
  • Authentic work/life balance.

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