Technical Support and Solutions Provider

2 weeks ago


London, Greater London, United Kingdom JumpCloud Full time
Job Summary

We are looking for a talented IT professional to join our team as a Technical Support and Solutions Provider.

In this role, you will be responsible for providing technical support and issue resolution to our customers through ongoing issue triaging via remote web session.

  • Collaborate with peers, mentors, our knowledge base, community forums and other internal tools to provide the most effective solutions for our customers.
  • Create and implement processes that help Support meet key objectives.
  • Work with Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day-to-day use of our product.

Compensation Package:The estimated annual salary for this position is between $100,000 and $120,000.

Work Environment:As a Remote First company, you will be able to work from anywhere within the country noted in the Job Description.



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