Project Liaison Officer
4 weeks ago
We are seeking a dedicated Resident Liaison Officer to work with a main contractor in the social housing sector, operating on a planned maintenance project in London.
The role of Resident Liaison Officer is to facilitate communication between the site team, client, and residents, establishing positive relationships.
The primary objective is to ensure all parties are informed of required works, allowing maintenance and construction work to be carried out with ease, and fielding any queries or complaints from residents.
As Resident Liaison Officer, you will be working on a project involving external planned maintenance refurbishments on social housing properties, where you will be accountable for:
- Keeping residents informed about project progress, communicating updates and any alterations to the schedule.
- Serving as the primary contact point, delivering a courteous and flexible service to both residents and site staff.
- Resolving issues, booking appointments, managing schedules, and addressing complaints by coordinating with all relevant parties.
- Handling any complaints with professionalism and efficiency.
- Ensuring a seamless workflow with minimal disruption during the project.
- Providing assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
- Maintaining meticulous records, adhering to company policies, and safeguarding residents' contact information with utmost confidentiality.
Good computer skills and knowledge of Microsoft Office are required. A driving license is also necessary.
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