Customer Service Liaison

7 days ago


Beoley, United Kingdom Elliott Recruitment Solutions Full time
Job Overview

We are seeking a highly skilled Customer Service Administrator to join our clients aftercare team. This is a permanent, office-based role working 9am to 5pm, Monday to Friday.

Key Responsibilities:

* Provide exceptional customer service at all times, demonstrating understanding and empathy

* Act as the central point of contact for customers, contractors, and project managers ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required

* Make daily outbound calls to customers and installers, proactively responding to any issues that may arise

* Liaise with project managers as and when required

* Accurately record customer interactions on to the CRM system

* Ensure outstanding balances are collected from customers when work is complete

Requirements:

* A customer-focused mindset with an empathetic and caring approach

* Excellent communication skills, both written and verbal

* Ability to problem-solve and think critically

Benefits:

* Competitive starting salary: £24,000 per annum

* 25 days annual leave plus birthday off

About Us:

We are a dynamic recruitment agency dedicated to providing top talent to our clients.

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