Customer Service Liaison Specialist

3 days ago


Beoley, United Kingdom Elliott Recruitment Solutions Full time
About the Role:

We are seeking a highly skilled Customer Service Administrator to join our clients aftercare team in Redditch. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring that all queries and complaints are resolved in a timely manner.

The ideal candidate will have excellent communication skills, empathy, and problem-solving abilities. You will be able to work independently and as part of a team to achieve outstanding results.

**Key Responsibilities:**
* Provide exceptional customer service through regular contact and updates
* Resolve customer complaints and queries efficiently and effectively
* Accurately record customer interactions on the CRM system
* Collaborate with project managers and other stakeholders to ensure seamless resolution of issues

**What We Offer:**
* Competitive salary of £24,000 per annum
* 25 days annual leave plus your birthday off
* A supportive and collaborative team environment

This is a permanent, office-based role working 9am to 5pm, Monday to Friday. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.

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