Medical Client Experience Manager

1 month ago


London, Greater London, United Kingdom Meliora Medical Group Full time

**About Meliora Medical Group**

We are a leading medical services provider for the education sector, offering a range of services used by over 150 of the UK's leading schools & clubs. Our mission is to provide gold-standard medical care to millions of children and adolescents worldwide.

Salary: £35,000 – £45,000 (dependent on experience) + bonus and benefits package

As a Client Relations and Retention Specialist at Meliora Medical Group, you will play a crucial role in enhancing client satisfaction and retention. Your responsibilities will include:

Key Responsibilities
  • Client Engagement and Relationship Management: Serve as the primary point of contact for clients, handling inquiries, feedback, and requests promptly and professionally.
  • Onboarding and Education: Oversee the onboarding process for new clients, ensuring they have a comprehensive understanding of our services, policies, and points of contact.
  • Client Feedback and Quality Improvement: Regularly gather and analyse client feedback, using insights to recommend improvements in client service and operational processes.

Required Skills and Qualifications:

  • Bachelor's degree at a minimum.
  • Minimum of 3 years in a client relations, client success or account management role, preferably within healthcare or education sectors.
  • Proficiency in CRM software (preferably Hubspot) and Microsoft Office Suite.
  • Analytical mindset, with the ability to interpret data and make informed recommendations.

Benefits: Generous holiday packages, benefits, and opportunities for growth and development.

To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply.



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