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Floor Manager

2 months ago

Liverpool, Liverpool, United Kingdom AllSaints Full time
About the Role

We are seeking a highly motivated and organized Floor Manager to join our team at AllSaints. As a key member of our store leadership team, you will be responsible for ensuring that our customers receive an exceptional shopping experience and that our store is consistently presented in the best possible way.

Key Responsibilities
  • Lead and manage a team of stylists to deliver excellent customer service and achieve sales targets.
  • Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
  • Work closely with the management team to develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Manage and resolve customer complaints and issues in a professional and timely manner.
  • Collaborate with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
Requirements
  • Proven leadership and management experience in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving and analytical skills.
  • Knowledge of retail operations, including inventory management and visual merchandising.
  • Ability to work collaboratively as part of a team and build strong relationships with colleagues and customers.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • A generous wardrobe allowance to wear our beautiful clothes to work each day.
  • Potential to earn more from our team commission scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about fashion and customer service, and have the skills and experience to succeed in this role, we would love to hear from you.