Floor Manager
3 weeks ago
**Role Summary:**
As a Floor Manager at Partner Retail Services, you will play a crucial role in achieving our goals. You'll be responsible for aligning with our brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.
**Key Responsibilities:**
- Personal Development: Take charge of your growth and progression through our internal training programmes.
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Team Leadership: Inspire and lead your team, fostering loyalty and commitment among your peers. Observe and train team members of the customer journey to ensure total customer satisfaction.
- Resource Management: Manage store resources and ensure adherence to store standards.
- Assistant Manager Support: Deputise for the Assistant Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
**Requirements:**
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Retail Experience: Previous retail experience is a must.
**What We Offer:**
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
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